92glory Privacy Policy — Your Data, Your Rights, Our Commitment

1. Introduction

This Privacy Policy ("Policy") describes how 92glory ("the Platform", "We", "Us") collects, processes, stores, and protects personal data belonging to members and visitors of the 92glory platform at 92glory.wine. It applies to all services offered by 92glory including sports betting, live casino, poker, Aviator, Ludo Games, Esports Betting, and all future features added to the platform.

By creating a 92glory account and using the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how 92glory handles personal data as described here, please do not proceed with registration or continued use of the platform.

We take privacy seriously — not because it's required, but because Pakistani players deserve to know exactly what happens with their information. We update this Policy whenever our data practices change in any meaningful way and communicate those changes to active members.

2. Data We Collect

92glory collects two broad categories of data: information you provide directly, and information collected automatically when you use the platform.

Information You Provide Directly:

• Registration Data: Your full name, date of birth, Pakistani mobile number, and email address provided when you create your 92glory account.
• Identity Verification Documents: A copy of your CNIC or passport if requested for account verification purposes. These documents are handled with heightened security and accessed only by authorised verification staff.
• Financial Data: Your preferred payment method details (Easypaisa wallet number, JazzCash number, bank account details for IBFT, card details for Visa/Mastercard). Full card numbers and banking PINs are never stored by 92glory on its own servers.
• Communications: Messages sent to 92glory support, complaint submissions, and feedback provided through any channel.
• Responsible Gaming Preferences: Deposit limits, session limits, and self-exclusion choices made in your account settings.

Information Collected Automatically:

• Device Information: The type of device, operating system, browser version, and screen resolution used to access 92glory.
• IP Address: Your IP address at the time of login and during active sessions, used for fraud detection, geolocation checks, and security monitoring.
• Session Data: Login timestamps, session duration, pages visited within the platform, game rounds played, bet history, and deposit/withdrawal transactions.
• Cookie Data: Information collected through cookies and similar technologies as described in Section 8 of this Policy.

3. How We Use Your Data

92glory uses the personal data described above for the following purposes — and no others without first obtaining your explicit consent or being required to do so by a legal obligation:

• Account Management: Creating and maintaining your 92glory member account, verifying your identity, managing login security, and processing account closure requests.
• Transaction Processing: Executing deposits and withdrawals through your chosen Pakistani payment method, maintaining your PKR account balance, and generating transaction records for your own reference.
• Platform Security & Fraud Prevention: Detecting and preventing fraudulent activity, multi-accounting, money laundering, underage gambling, and any other conduct that violates our Terms and Conditions. IP data, device fingerprinting, and session patterns may all be used for this purpose.
• Responsible Gaming: Monitoring betting patterns to identify potential problem gambling behaviour and applying limits, cooling-off periods, or self-exclusion measures as requested or required under responsible gaming obligations.
• Legal Compliance: Meeting obligations under applicable law including record-keeping, responding to lawful requests from regulatory or law enforcement authorities, and maintaining audit trails for financial transactions.
• Platform Improvement: Analysing anonymised usage data to improve game performance, interface design, and overall platform quality. No individual member is identifiable in improvement analytics.
• Customer Support: Responding to support queries, complaints, and dispute submissions. Support communications may be recorded for training and quality purposes.
• Marketing (With Your Consent Only): Sending promotional offers, bonus notifications, and platform updates via email or SMS, but only where you have opted in to receiving such communications. You can withdraw marketing consent at any time from your account settings.

4. Legal Basis for Processing

92glory processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract Performance: Processing necessary to fulfil the contractual relationship established when you create a 92glory account — including operating your account, executing transactions, and providing access to games and betting markets.
• Legal Obligation: Processing required to comply with applicable laws — including financial record-keeping, anti-money laundering checks, age verification requirements, and responding to lawful authority requests.
• Legitimate Interests: Processing carried out for 92glory's legitimate business interests where those interests are not overridden by your data rights — including fraud prevention, platform security, and analytics used to improve service quality.
• Consent: Processing activities that depend on your explicit opt-in consent — primarily marketing communications. Where consent is the legal basis, you retain the right to withdraw it at any time without affecting any other processing that relies on a different legal basis.

5. Who We Share Your Data With

92glory does not sell your personal information. We share data only where necessary for the platform to operate, and only with parties bound by appropriate data protection obligations. The categories of recipients are:

• Payment Service Providers: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer processors, and Visa/Mastercard payment gateways receive the minimum data necessary to execute your deposit or withdrawal transaction. These providers have their own privacy policies and security standards.
• Game Studio Providers: Live casino studios, crash game providers, and other third-party game studios receive session data necessary to deliver their games to your device. Game round results generated by licensed studios are their own records, not shared back with 92glory beyond the settlement outcome.
• Identity Verification Providers: Where identity verification is required, a specialist KYC (Know Your Customer) verification partner may process your identity documents. This partner operates under a strict data processing agreement with 92glory.
• Fraud Prevention Services: Anonymised or tokenised technical data may be shared with fraud detection technology providers to identify patterns associated with multi-accounting, bonus abuse, or financial crime.
• Legal and Regulatory Authorities: 92glory will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by a lawful order or legal obligation. We will notify you of such disclosures where legally permitted to do so.

All third-party service providers who process 92glory member data are required to handle that data in accordance with applicable privacy standards and the specific terms of their data processing agreements with 92glory. 92glory does not permit third-party providers to use member data for their own commercial purposes.

6. How Long We Keep Your Data

92glory retains personal data only for as long as necessary to fulfil the purposes described in this Policy or to meet legal obligations. The general retention periods are:

• Active Account Data: Retained for the duration of your membership and for 5 years following permanent account closure, to satisfy financial record-keeping and anti-money laundering retention requirements.
• Transaction Records: Financial transaction records are retained for a minimum of 5 years from the date of the transaction, in line with standard financial record-keeping practices.
• Identity Verification Documents: Retained for the duration of your membership and for up to 5 years after closure. Verification documents are not used for any purpose other than identity confirmation and compliance obligations.
• Support Communications: Support tickets, chat logs, and email correspondence are retained for 2 years from the date of the final communication, after which they are deleted unless related to an ongoing dispute or legal matter.
• Marketing Data: If you withdraw marketing consent, your preference is recorded and respected immediately. Existing marketing-related data is purged from active marketing systems within 30 days of consent withdrawal.
• Technical Logs: Server logs containing IP addresses and session data are retained for up to 12 months for security monitoring purposes, then automatically deleted.

7. Your Data Rights

As a 92glory member, you have the following rights in relation to your personal data. To exercise any of these rights, contact support@92glory.wine with the subject line "Data Rights Request" and your registered account details: